No one likes to think about the likelihood of having to make a claim on a life insurance policy. It is a difficult time. USBA makes every effort to make the process simple to understand.
Once we receive telephone notification of a death, we notify the underwriter, New York Life Insurance Company. At the same time, qualifying beneficiaries will receive an emergency payment of up to $15,000. This check is a partial payment of the total claim intended to relieve families of financial stress during this difficult time when emergencies arise needing immediate attention. The balance of the coverage is paid when the remaining claim requirements have been submitted. You can rely on us to walk beneficiaries through the process and explain everything in detail.
Upon approval of the claim by New York Life, beneficiaries will receive a lump sum payment by check.
We want you to know USBA is here for your beneficiaries during this trying time. We are committed to helping your loved ones through this process and explaining everything in detail. What is especially important to know is that your beneficiaries will always have control of the claim payout and a clear choice on how they wish for it to be paid.