Welcome to the USBA Member Service Center

At USBA our top priority is to ensure the safety and health of our employees, their families, and our communities. As the coronavirus (COVID-19) continues to impact the lives of people across the world, we are doing our part to honor both this commitment to our employees, and to meet the ongoing needs of our Members and their families.

Our hearts and thoughts are with everyone affected by COVID-19 and we appreciate the healthcare workers, local communities and governments around the world who are working to contain this coronavirus.

We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. We are reinforcing these agencies’ recommendations on the appropriate health and safety measures.

Most importantly, our goal is to continue to serve your needs. Should circumstances require a temporary closure of our offices, our professionals will continue to be accessible regardless of their location, via secure technology platforms, to provide service to our Members and their families to the best of our ability.

Please make sure we have your current email address if you would like to receive additional updates.

If you have any questions, please don’t hesitate to email us or contact any of our Member Service Center Associates at 800-821-7912 or Product Specialists at 877-297-9235 Monday through Friday 9 a.m. to 4 p.m. Central time.

Sincerely,

Robin A. Snyder
Colonel, USAF (Ret.)
President/CEO

COVID-19 Important Notice
In response to the recent global impact of the COVID-19 pandemic, USBA in conjunction with our Underwriter, New York Life, is allowing a 90-day grace period for due dates February 1, 2020 through December 31, 2020. This is not a waiver of premium, but a way of allowing our members affected by the pandemic additional time to make their premium payments during this challenging period. If you need to speak to one of our representatives, please give us a call.

In Accordance with New York State Executive Order
In response to the COVID-19 pandemic, our partner life insurance companies have temporarily extended premium payment periods to ensure that impacted members continue to remain insured even if they are having difficulty making premium payments at this time. If you have been impacted by COVID-19 or the Stay At Home orders and are having difficulty making premium payments, please contact us to see how we can help. While we cannot waive the premium due, we can work with you on a payment schedule to bring your premiums current over time. For more information, please call us TOLL-FREE at 1-800-821-7912. We’re here Monday through Friday, 9 am to 4 pm, Central time.

California Wildfires Important Notice
Due to the recent wildfires in California, New York Life, in conjunction with the CA Department of Insurance, is allowing an additional 60-day grace period for due dates between July 1, 2020 through October 1, 2020 for anyone impacted by the fires. This is not a waiver of premium, but a way to allow our members additional time to make their premium payments without penalty. If you need to speak to one of our representatives, please call us at 800-821-7912.

Hurricane Laura Important Notice
New York Life, in conjunction with the Louisiana Department of Insurance, is granting an additional 60-day grace period for premiums due for anyone impacted by Hurricane Laura. This is not a waiver of premium, but a way of allowing our members affected by this hurricane additional time to make their premium payments without penalty. For more information, please call us at 800-821-7912.

Tropical Storm Zeta Notice
Due to the devastation caused by tropical storm Zeta, the Governor of Alabama has declared a state of emergency, effective October 28, 2020. Accordingly, New York Life is allowing an additional 60-day grace period for anyone within the state of Alabama impacted by the storm. For more information, please call us at 800-821-7912.