USBA: MEMBER FAQ

USBA MEMBER SERVICE CENTER FAQ

Find answers to the most frequently asked questions about our Member Service Center.

Navigating our Member Service Center should be as seamless as possible. Below are answers to your frequently asked questions to help you make the best use of the USBA Member Service Center.

If you need further assistance, you’ll find all the ways to reach us here.

Member Service Center FAQ

Which email should I use to access the Member Service Center?
Always utilize the email you initially registered with to ensure access to your account.
Need help logging in or registering on the Member Service Center?
Forgot your password? No worries! We’ll reset your registration and guide you on re-registering. Make sure to check your email, including the spam folder, to activate your registration.
Why can’t I view my family member’s policy details?
You need to be the policy owner to access its specific details, such as benefit amounts.
How do I update my beneficiary, address, or payment method?
Update requests can be made directly via the Member Service Center. Don’t forget to submit a beneficiary change form, also available online.
Can I see my current beneficiaries on the Member Service Center?
This feature is not available at this time, but we are continuously working on enhancing our services.
Where can I find information about changes or termination ages for my plan?
Get a summary of your coverage on the Member Service Center and for more details, give a call to a USBA Product Specialist at 877-297-9235 from Monday to Friday, 9:00 am–4:00 pm Central time.
Are email updates on the Member Service Center reflected in USBA records?
No, we maintain your online email address separately. Originally many insureds used a different email address online from what they provided us via mail or phone. As trends have changed, USBA is reviewing enhancements to this process.
How can I change my password on the Member Service Center?
Your password can be conveniently updated in the Member Service Center. Simply click “Change Password” in the upper righthand corner under your name.
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